All-inclusive beachfront resort with spa near El Camaleon Golf Club
Main amenities
539 smoke-free guestrooms
On the beach
8 restaurants and 2 beach bars
Full-service spa
2 indoor and 3 outdoor pools
Free children's club
Free shuttle
Fitness center
Free beach cabanas
Conference center
Airport shuttle
Terrace
Free full breakfast, free WiFi, and free parking
Feel at home
Babysitting or childcare
Supervised childcare/activities
Children's pool
Children's club
In-room childcare (surcharge)
Babysitting or childcare (surcharge)
Top spots nearby
Recommended by this property
El Camaleon Golf Club (17-minute walk)
Grand Coral Golf Riviera Maya (29-minute walk)
Xcaret Eco Theme Park (14.6 km)
Tulum Mayan Ruins (66.5 km)
Key facts
Hotel size
This hotel has 539 rooms
This hotel is arranged over 4 floors
Arriving/leaving
95% of customers were happy with check-in
Check-in time 3 PM-3 AM
Check-out time is noon
There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning. 24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements. Rooms are divided into 3 sections. The Nature View suites are located in the Zen Grand section 3/4 miles from the beach and are near the convention center, spa, and a pool. Access to the beach and other sections is provided via a 24-hour hotel shuttle. Ambassador suites are arranged around the resort's main infinity pool. Grand Class suites are reserved for adults and children ages 16 and older only. Additional fees apply for connecting/adjoining rooms and are subject to availability. For more details, please contact the property using the information on the reservation confirmation received after booking.
Required at check in
Credit card or cash deposit required
Government-issued photo ID required
Minimum check-in age is 18
Travelling with others
Children
Up to 2 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Babysitting/childcare *
Free children's club
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Transportation
Transfers
Airport shuttle (available 24 hours) *
Parking
Free valet parking
Offsite
Area shuttle *
Free beach shuttle
Other information
Smoke-free property
All-inclusive (taxes and gratuities included)
All inclusive Vacations
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorized water sports are included. Water activities
Kayaking
Snorkeling
Land activities
Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball
Lessons/classes/games
Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga
Entertainment
Onsite entertainment and activities
Access to onsite clubs
Onsite live performances
Theme parties
Not included
Golf green fees
Use of golf cart
Use of golf equipment
Miniature golf
Motorized water sports
Sailboats
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Tennis lessons
Tennis racquets
Premium or imported alcoholic beverages
Airport transfers
Childcare
Laundry/dry cleaning services
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Transportation to offsite activities
Spa
SE Spa is the region's largest spa sanctuary at over 90,000 sq feet (8,361 sq meters) and offers a range of authentic Mexican treatments, as well as therapies from around the world and a signature 7-step water journey. It has 42 treatment rooms including rooms for couples and outdoor treatment areas that combine, water, lighting, and aromas to create an authentic and personalized experience. Massages are available on the beach and in the spa; other services include facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Signature treatments include the Hydrothermal Journey, Bacal Massages, and Grand Reserve Facials. The spa is equipped with a sauna and a spa tub. Guests under 18 years old are not allowed in the spa.
Dining
Chaka - Overlooking the pool and garden, this restaurant specializes in regional cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting). Open select days.
Sen Lin - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Lucca - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Frida - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Cocina de Autor - This beachfront fine-dining restaurant specializes in fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Also known as
All Inclusive Grand Velas Riviera Maya
Velas Riviera Maya
Grand Velas All Inclusive
Grand Velas All Inclusive Riviera Maya
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive
Grand Velas Riviera Maya All Inclusive Playa del Carmen
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